The Delivery Charge for your order is calculated on the total weight and value of your package. Once you have selected your items, please use the Shipping calculator on the the Shopping Basket: click here, on the basket (top right), or on 'View Basket' on the top menu to find your Delivery Charge, as this will vary depending on the items purchased and the service you select. Items can easily be removed from the shopping basket if no longer required. Please ensure you select your country first before checking your delivery charge.

Post and packing charges include the actual postage/courier cost, plus the cost of packaging materials (box/package, internal packaging etc.), labour costs and VAT, which we have to add. We reserve the right to re-use old packaging where suitable – doing our bit to save the planet.

Please ensure we have your FULL name and address, including any flat number, plus a contact telephone number, as this is required for some courier deliveries. Failure to supply these details at the time of purchase may result in delays in delivering your order. The delivery address must normally be the same as the payment address - please contact us if you need this to be different for a special reason.

Please let us know by using the information box on the Checkout page if you have any special delivery requirements when selecting a Courier Service (leaving with a neighbour for example). This option is not applicable to orders sent by Royal Mail post.

All items will be suitably packed (and insured/signed for as deemed necessary) depending on what they are to ensure safe delivery. Delicate items like Hard Drives will NOT be put in jiffy bags for instance, as many online retailers do! You will receive an email message to let you know when the your order has been dispatched. If you don't received this within 48 hours (working days), please check your spam mail folders and that the email address you have given us is valid before contacting us. Valid email addesses will automatically receive a purchase confirmation as soon as your payment is approved. Orders will be promptly dispatched, usually within 24-48 hours of your payment being cleared (normal working days only, Monday to Friday 9:00am - 6:00pm). However, certain items may take longer than this.

If you have not received your item within several days and think it may have gone astray, or if you receive it and it's not as described or in good condition, or if there are ANY other problems, please contact us immediately with full details and we will do our best to resolve any issues. Please do NOT send items back without contacting us first, as ALL returns must be accompanied by a Returns Number. Failure to do so means that you will incur a service charge: please see our Terms & Conditions for full details.

We are open for phone calls, emails and processing of orders Mon-Fri 9:00am-6:00pm and Sat. 9:00am-midday. For full opening times details, please see our About Us page.