Buy safely from Expanxe...
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You are here: Home / FAQ
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- 1. What methods of payment do you accept and how do I pay?
- A. We accept all major Credit and Debit cards via our website, plus Cheques and Postal Orders or Direct Bank transfer (via internet banking or through bank branches). We ask that you do not send cash, as we cannot accept responsibility for cash lost in the post or errors in the amount sent. Credit and Debit cards are paid via our secure web payment portal (PayPal). This enables you to pay us safely and directly with a Credit or Debit card, or from a PayPal account if you have one. No PayPal account or registration is necessary for standard Credit and Debit Card payments via the PayPal portal!
- 2. My Credit (or Debit) Card payment was declined. Why did this hapen and what do I do now?
A. If, when paying, your Credit or Debit Card is not accepted, this may be due to security checks that try to verify your address and which may have failed. This does not mean that there is anything wrong with your card or account, just that we were unable to verify it. This does happen occasionally, more often with Mastercard. If this happens, please try again with another card or pay by PayPal if you have an account.
- 3. I don't like having to enter my Card details each time or regularly send them over the internet - do you keep my details to re-use?
- A. For security reasons, we do not keep (or even see) your Credit or Debit Card details, as these only go through our secure payment portal, but if you already use, or sign up with PayPal, they will do this for you.
- 4. Do you add a surcharge for payments made by Credit Card or PayPal, as many sites do?
- A. No we do not.
- 5. Do you accept Nochex?
- A. We do not accept Nochex, but PayPal is very similar and has less restrictions of use.
- 6. How do I find out what the postage will be and how is it calculated?
- A. Postage can be seen as soon as you have selected 'Add To Basket' on any item, simply by clicking on the Basket icon (top right) or the 'View Basket' link in the top menu. Select a postage options from the drop-down list on the Checkout Basket page to see the costs for the postage options available. As the postage cost is calculated on the postage option selected and on the size, weight and value of the total number of items purchased, we cannot show this until items are selected.
- 7. How long do cheques and Postal Orders take to clear before you send item out?
- A. Cheques usually take around 7 working days to be paid in to our account and to clear after we receive them. To protect ourselves from contefeits, Postal orders are also paid in before we send items out and this is usually done within three-four working days. During busy periods these times may be slightly extended, but if you have not received your item or confirmation that your cheque or PO has cleared after 14 days, please contact us via the Purchases email address or by phone. Details are on our Contact Us Page
- 8. I have a faulty item and want it repaired, can you do this or supply parts for it?
- A. Sorry, no, we do not offer a general repair service, nor can we supply parts. However, if you bought the item from us, then please contact us about this and we will replace or repair the item if it is in warrantee. For items bought from us that are out of warrantee, we will either arrange for a repair, or put you in touch with the Manufacturer or other repairer where possible.
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